Accelerate Your CSDM Implementation
What is CSDM?
The Common Service Data Model (CSDM) is the ServiceNow framework and prescriptive guidance for building out your Configuration Management Database (CMDB). CSDM identifies where to place service and application-related data within the CMDB.
CSDM is not an application or code you can install, nor is it a set of reports or a one-size-fits all guide. It is a framework and to implement it you need to adapt it into your environment and data models.
The is no need to purchase new modules or licenses to be able to use CSDM. ServiceNow will provide all CSDM-related objectives and CMDB core tables as part of the out-of-the-box CMDB, regardless of licensing.
Why Implement CSDM?
Current and future products from ServiceNow that use CMDB may require data prescribed by CSDM. In fact, ServiceNow quite clearly states that ServiceNow products are dependent on this data model.
Implementing CSDM will ensure easier upgrades and the ability to take advantage of new ServiceNow products. Furthermore, adherence to CSDM will also provide more accurate reporting and less overhead when maintaining services.
If implemented well, CSDM can be a major step in aligning IT and business strategy and lifting the maturity level of your Service Management operations. Overall, implementing CSDM will improve your Return on Investment to the ServiceNow platform.
Latest CSDM Related Webinars
Now On Demand: CSDM 4.0 Examples for a Data-Driven Portal
This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.
CSDM 3.0 Webinar Series
In the second half of 2020, we presented a series of Webinars around CSDM 3.0 together with ServiceNow. We had the pleasure to co-host the series with Mark Bodman, Senior Product Manager for CSDM at ServiceNow. Mark explained CSDM 3.0 from ServiceNow’s point of view and Mikko Juola, Product Manager for DCM at Qualdatrix, gave concrete examples of how Data Content Manager can be used to accelerate CSDM Implementation and ensure quick results.
Read more about some of the learnings here. So far over 1000 people have registered. The entire series is available online – please feel free to view at your convenience!
CSDM 3.0 - Crawling with DCM
Presented on September 22, 2020. Click to View On-Demand!
CSDM 3.0 - Walk & Run with DCM
Presented on October 13, 2020. Click to View On-Demand!
CSDM 3.0 - Flying with DCM
Presented on November 3rd, 2020. Click to View On-Demand.
CSDM Related Content & Videos
Common Service Data Model – Stand up and Walk
In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Common Service Data Model – Learning to Crawl
This blog talks briefly about the CSDM Crawl phase in ServiceNow’s Common Service Data Model v2.
ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
Three Perspectives to Common Services Data Model
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
ServiceNow Released “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”.
Defining Data Ownership
In one of the previous posts we briefly described ?5 steps for better data quality? and in this article I?m going to dig in to the second step ?Secure ownership? in more detail.
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