Accelerate CSDM Alignment
Aligning with the Common Service Data Model is essential for the well-being of your CMDB and your entire ServiceNow platform. ServiceNow clearly states that many current and future ServiceNow products will rely on data being organized according to the CSDM.
Accelerate CSDM Alignment
with Data Content Manager
Many CSDM projects get started and, unfortunately, many get stuck. We think aligning with CSDM is a journey - specific to the organization embarking on it, both in where it begins and what paths the journey will take.
While CSDM journeys often begin as projects, they are really more of changing the way you work in the long term, not a one-off project.
Data Content Manager can accelerate your progress, regardless of where you are on your CSDM journey. It will help you turn your data quality management into a systematic process instead of sporadic firefighting.
What Customers Say
With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.
My complex Blueprint was up and running in 10 minutes, and I got results immediately. It would have taken months to complete without DCM.
DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.
We’ve rationalized nearly 400 business applications using DCM, and the data quality has been exceptional. For just two of us doing this work, the progress has been pretty amazing
The CMDB Data Quality Playbook
A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.
- A practical way to establish ownership and roles
- The 5-step model for data quality improvement
- Best practices for engaging data providers
- Five common pitfalls in CMDB data quality and how to avoid
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CSDM Related Articles
from the DCM Blog
How to Connect Orphan Servers to CSDM
Discovery creates orphan CI’s in your CMDB. Let’s look at how to connect your orphan servers to business and operations according to the CSDM.
How to Connect Discovery to CSDM
Automated Discovery is not enough for CSDM since a lot of data needs to be maintained manually. Let’s look at how to manage the borderline and connect Discovered data to the CSDM.
Discover How to Simplify CSDM Compliance
You should align with CSDM but compliance is hard. Data Content Manager makes it easy to find gaps and fix them regardless of your maturity.
Common Service Data Model – Stand up and Walk
We wrote a practical step-by-step guide that helps organizations align with CSDM, communicate progress clearly, define required resources, and explain the business value to leadership with confidence. Read more about it here. In my previous blog, I discussed learning...
Video: Ensure You Can Do Root Cause Analysis
A short video about using DCM to ensure your Application Services in ServiceNow are ready for Root Cause & Impact Analysis.
How to Avoid a 2 Million Euro Incident
How to avoid a seemingly random server failure from escalating into a Major Incident worth 2 million euros? Read about the lessons learned.
Get Started
Book a Call with us Now.
We know improving data quality is difficult. Let us show you how to boost your efforts easily and get your organization involved. Book a call with us, and we'll give you a full demo of DCM and explain how to get started.
Data Content Manager will make things easier regardless of if you need to accelerate your CSDM journey, improve your CMDB, or improve any other data in your ServiceNow. It does it without scripting, additional reports, or customizations.
