CSDM – The Recipe for Success

Aligning with the Common Service Data Model is essential to get the most out of your ServiceNow – now and in the future. Data Content Manager has helped numerous organizations align with CSDM and improve their data quality. We see them struggle with the same issues repeatedly. 

We wrote this eBook to share guidance on some of the most important things you need to address on your CSDM Journey, regardless of your maturity level: Establishing Ownership & Roles, Managing Your Scope, and Choosing the Right Tools.

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Why CSDM is Important for Your ServiceNow Investment

By aligning your organization with the CSDM, you can effectively navigate your digital transformation journey, get the most out of your ServiceNow investments, and reap maximum benefits from your service management initiatives.

Some of the key reasons to take on the journey include:

  • Integration and Collaboration: The alignment with CSDM proves particularly useful when working with multiple ServiceNow applications or instances. Uniformly structured shared data enhances interoperability and facilitates collaboration between various teams and applications.
  • Data Quality: Aligning with the CSDM promotes improved data quality by endorsing a consistent data model. High-quality data is the backbone of effective decision-making, accurate reporting, and insightful analytics.
  • Risk Mitigation: Ensuring that data across the board is consistent and standardized reduces errors and risks associated with manual data entry and interpretation. It also supports regulatory compliance and governance by offering a transparent model for data management.
  • Efficiency and Automation: A standard model like CSDM simplifies designing, testing, and launching new services and applications. It enables the automation of various IT processes, decreasing the time spent on manual data reconciliation.
  • Business Value: CSDM can help create a comprehensive, accurate, and detailed view of services, applications, and infrastructure within your organization. This complete view of the service portfolio facilitates informed decision-making, efficient service management, and a clear comprehension of the value delivered to the business.
  • Standardization: CSDM provides a unified framework that standardizes the organization and management of your data in ServiceNow.


What People Say about Data Content Manager

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way which is seen to add value to our business, not be viewed as an operational overhead. Read More...

Craig Alexander

SVP, Business Services & Service Governance, Danske Bank

Very useful and user-friendly tool for CMDB data health checks and corrections. DCM has helped us raise awareness about the importance of data quality, and it is now a part of our operative process – both internally and with our vendors. Highly recommended! Read More...

Juho Kuoppala

Head of IT Service Management, Valio

Data Content Manager  offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki

Product Owner, ServiceNow, Posti Group

We would not previously know our data gaps as our manual processes made this almost impossible. Identifying gaps and assigning responsibilities to the respective owners was a priority. We looked at Application Services with DCM first. It was surprisingly easy, and the results were very positive. Read More...

Jacob Elfving

Development Manager, Danske Bank

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect

Global Healthcare Company

The DCM Application is ahead of its time!

David Loo

CEO, Perspectium

Danske Bank
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Metsä Group