CSDM – The Recipe for Success eBook
Aligning with the Common Service Data Model is essential to get the most out of your ServiceNow – now and in the future. Data Content Manager has helped many organizations align with CSDM and improve their data quality. We see them struggle with the same issues repeatedly.
We wrote this eBook to share guidance on some of the most important things you must address on your CSDM Journey, regardless of your maturity level: Establishing Ownership and Roles, Managing Your Scope, and Choosing the Right Tools.
What Customers Say
« With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead. » Read More...
« Data Content Manager offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics. It also comes with its own audit and remediation features, which make data maintenance easier—highly recommended! »
« DCM provides transparency and a holistic view of the state of our CMDB and it helps us find and fix deviations as they happen. Blueprints bring the entire thing together and everything else follows automatically once they are and running. Any adjustments take effect immediately without changing your workflow or any of the reports. Highly recommended! »
« My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM. »
« We would not previously know our data gaps as our manual processes made this almost impossible. Identifying gaps and assigning responsibilities to the respective owners was a priority. We looked at Application Services with DCM first. It was surprisingly easy, and the results were very positive. »
« The DCM Application is ahead of its time! »
Why CSDM is Important
for Your ServiceNow Investment
By aligning your organization with the CSDM, you can effectively navigate your digital transformation journey, get the most out of your ServiceNow investments, and reap maximum benefits from your service management initiatives.
Some of the key reasons to take on the journey include:
Integration and Collaboration
Uniformly structured shared data enhances interoperability and facilitates collaboration between various teams and applications.
Aligning with the CSDM means improved data quality. High-quality data is the backbone of effective decision-making, accurate reporting, and insightful analytics.
Consistent and standardized data reduces errors and risks. It also supports regulatory compliance and governance by offering a transparent model for data management.
Efficiency and Automation
Aligning with CSDM simplifies designing, testing, and launching new services and applications. It makes automation possible and decreases the time spent on manual data reconciliation.
CSDM provides a unified framework that standardizes the organization and management of your data in ServiceNow and helps stakeholders speak the same language.
CSDM can help create a comprehensive, accurate, and detailed view of services, applications, and infrastructure. This facilitates informed decision-making and understanding of the value delivered to the business.
Book a Call with us Now.
Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.