This Webinar was presented on Tuesday, October 13, 2020. It is now available on-demand

Length: 60 minutes

Join us for CSDM 3.0 – Walking and Running with DCM to hear what the recent CSDM 3.0 means for the walking and running phases of implementing the Common Service Data Model, and how Data Content Manager makes your work easier.

Mark Bodman, Senior Product Manager for CSDM at ServiceNow, will touch on what’s new with CSDM 3.0 in case you’ve missed it. He will then talk about what it means to walk and run, and what use cases can be applied over the model at this point.

Justin Group’s Product Manager Mikko Juola will then proceed to show you how to accelerate your implementation with Data Content Manager, a Built on Now App, available in the ServiceNow Store. Mikko will demonstrate how to fortify data behind particular use cases and how to maintain data on top of the agreed data models.

The webinar will be recorded so even if the time does not work for you, by registering you will be able to view the recording at your convenience! This is the second webinar in a series of 3 – all focusing on getting CSDM off the ground.

Built on now


Scott Lemm

Mark Bodman

Mark is a Senior Product Manager for CSDM at ServiceNow

Mikko Juola

Mikko Juola

Mikko is the Product Manager for Data Content Manager, a Built on Now, ServiceNow certified application.

About the Webinar Series

Part 1 – CSDM 3.0 and Crawling with DCM was held on September 22, 2020. More Info and On-Demand recording Here!

Part 2 – CSDM 3.0 Walk & Run with DCM was presented on October 13, 2020. View On-Demand Here!

Part 3 – CSDM 3.0 Webinar Series – Flying with DCM on November 3, 1:00PM GMT  (8:00AM EST, 2:00PM CET) – Register Here! More Info Here.

Please feel free to share this with anybody you think might find these webinars useful!

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