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CSDM 3.0 Webinar Series – Thoughts & Learnings

by Pekka Korpi | Nov 17, 2020 | CSDM

Lizard Climbing

We have just completed our CSDM 3.0 Webinar series which we were proud to present together with ServiceNow. First, I want to thank Mark Bodman, Senior Product Manager for CSDM at ServiceNow and Mikko Juola, Product Manager for DCM for presenting in this series!

Having been on the listening side, I wanted to take a moment and reflect on the series and raise up some key learnings and thoughts – both on CSDM 3.0 and Data Content Manager.

Webinar Statistics

1000+ Registrations

140+ Questions

90% Would Recommend

There were more than 1000 total registrations to the webinar series. While we are very happy with the number, we’re also pleased to see that the number continues to increase. People are now attending the on-demand recordings of the sessions, which are all currently available online.

The audience asked more than 140 questions, and we will eventually tackle some of the more frequently asked ones on our website. According to the post-webinar survey, roughly 90% of respondents said they would recommend our webinars to their colleagues.

We could not be happier with the results. If you have not attended, yet, but have CSDM on your agenda, I encourage you to view the recordings. The links are available below.

On-Demand Presentations

Crawling


CSDM 3.0 - Crawling with DCM

Presented on September 22, 2020. Click to View On-Demand!

Giraffes Walking

CSDM 3.0 - Walk & Run with DCM

Presented on October 13, 2020. Click to View On-Demand!

Hawk Flying


CSDM 3.0 - Flying with DCM

Presented on November 3rd, 2020. Click to View On-Demand.

Importance of Foundation Data

I wanted to ask Mikko what he thought was the most important thing in the now released CSDM 3.0.

He had a strong opinion about the importance of Foundation Data in CSDM: “Way too little attention has been given to Foundation Data that, after all, is the foundation for the platform. Roughly a year ago, I posted an article about the Importance of Foundation Data, and I think it is still relevant today and in the future.”

He continues: “The latest CSDM 3.0 version also highlights different Product Views which is great since that is where the value comes from. If nobody uses the data it contains, there is not much point in having a CMDB or following the CSDM. However, when other products can rely on common data structures that are actually followed, the benefits go far beyond the scope of a single product and can provide true transparency and service automation throughout the platform.”

Including Foundation Data in CSDM 3.0 makes a lot of sense and is a clear improvement.

Data Content Manager as an Accelerator

If you attended the webinar series, you have seen how Data Content Manager can help you ensure that you follow the CSDM or any other data model within your ServiceNow instance.

With Data Content Manager, CSDM implementation can be accelerated considerably, leading to quick and tangible results and, consequently, cost savings and improved ROI.

Whatever data models you choose to use within CSDM or otherwise, the earlier you can enforce them and confidently say that they are being followed, the less fixing you need to do afterward.

When the foundation is solid and enforced:

  • it is easier to proceed to more demanding phases with confidence
  • there will be less to fix afterward, meaning fewer (if any) costly cleanup projects
  • the costs and outcomes of implementation become more predictable
Uncontrolled vs DCM

Summing it Up

Many organizations and especially the people assigned to the task can feel overwhelmed or unarmed to face the ?we need a CMDB and we need it now? project. CMDB initiatives are no different from any other projects in that they require management support to succeed.

CSDM makes it easier to approach the task, since it gives clear guidance on the steps that make sense. With a systematic approach and appropriate tools, you can communicate the current state, target models and progress to different stakeholders. This is likely to increase the chances of winning trust and support from management.

If you want to know how DCM can help you walk these steps, please do not hesitate to contact us or simply start a free trial and give it a go. You can also book a private demo session with us to see DCM in action and get your questions answered.

Additional CSDM Resources

We have written a lot on aligning with the Common Service Data Model and how Data Content Manager can help ease the journey.

Here are some excellent places to start:

Please reach out to us if you have any questions!

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Data Content Manager

Systematic Approach. No Code.

 

  1. Set your requirements in a Blueprint
  2. Run audits on your real data
  3. Fix your deviations
  4. Automate data quality
  5. Engage your organization

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.

Craig Alexander
SVP, Danske Bank

DCM has delivered incredible value to our business by drastically accelerating application rationalization. What would have taken years to complete was achieved in just months. Its intuitive, well-designed GUI makes navigation seamless for both users and administrators. Most importantly, DCM has significantly matured our CMDB, bringing clarity and structure. We highly recommend both the product and the outstanding team at Qualdatrix.

Banner Health

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect
Global Healthcare Company

DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.

Product Manager - Service Catalog
U.K. Public Sector

DCM provides transparency and a holistic view of the state of our CMDB. It helps us find and fix deviations as they happen. It's vital that with DCM, we can see the big picture as well as drill down into the details at any time. We don't have to think about how to get this data together and how to update it. Once the Blueprint is set up and the audits run, it's all there in the dashboards.

Mika Lindström
ICT Configuration Manager, Metsäliitto Cooperative

Data Content Manager is an excellent tool to measure and control data quality in your ServiceNow instance. It offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics which we were using previously, and this was our main reason for the purchase. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki
Product Owner, ServiceNow, Posti Group

Related Posts:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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