by Pekka Korpi | Oct 6, 2021 | CSDM, Customer Stories
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. He is responsible for vendor management, processes as well as internal IT tools, including ServiceNow. In summary, Valio launched Data Content Manager and significantly improved their Business... 
by Pekka Korpi | Sep 3, 2021 | Articles, CSDM, Integrations, Uncategorized
We are often asked what the difference is between Data Content Manager and ServiceNow’s Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard. Do they do the same thing and if so, why bother with DCM if out-of-the-box tools are already... 
by Mikko Juola | May 5, 2021 | Articles, Asset Management, CSDM, Integrations
(This article was originally written in May 2019 and was udpated in May 2021) Is your foundation in a perfect shape? Is it really? It doesn’t have to be perfect, of course, but keeping your foundation data in good shape will ensure that other things can work as... 
by Pekka Korpi | Feb 25, 2021 | Articles, Asset Management, CSDM
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these.... 
by Mikko Juola | Feb 18, 2021 | Articles, CSDM
CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and... 
by Mikko Juola | Feb 3, 2021 | Articles, CSDM
ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the...