by Mikko Juola | May 5, 2021 | Articles, Asset Management, CSDM, Integrations
(This article was originally written in May 2019 and was udpated in May 2021) Is your foundation in a perfect shape? Is it really? It doesn’t have to be perfect, of course, but keeping your foundation data in good shape will ensure that other things can work as... 
by Pekka Korpi | Feb 25, 2021 | Articles, Asset Management, CSDM
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these.... 
by Mikko Juola | Feb 18, 2021 | Articles, CSDM
CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and... 
by Mikko Juola | Feb 3, 2021 | Articles, CSDM
ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the... 
by Pekka Korpi | Nov 17, 2020 | CSDM
We have just completed our CSDM 3.0 Webinar series which we were proud to present together with ServiceNow. First, I want to thank Mark Bodman, Senior Product Manager for CSDM at ServiceNow and Mikko Juola, Product Manager for DCM for presenting in this series! Having... 
by Pekka Korpi | Sep 19, 2020 | CSDM, On-Demand Webinars
Webinar presented on November 3 rd, 2020 Now available on-Demand Length: 60 minutes The final webinar in our CSDM 3.0 series, together with ServiceNow was presented on November 3rd, 2020..? View CSDM 3.0 – Flying with DCM On-Demand! We will take a look at what... 