How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

Let’s look at an example where a seemingly ordinary, minor server outage led to a 2 million euro loss. The company is an industrial giant delivering product in large quantities to sales locations. The logistics and timeliness of deliveries are very, very important. A...
Do You Know if You’re Crawling or Walking?

Do You Know if You’re Crawling or Walking?

From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0....