Gartner on CMDB Data Quality

Gartner on CMDB Data Quality

We have been talking about CMDB data quality for years, and, of course, we built Data Content Manager to address the issue. Gartner recently refreshed their study called 3 Steps to Improve IT Service View CMDB Data Quality. It is written by Gartner Analysts Roger...
ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...
CSDM 4.0 Webinar Companion

CSDM 4.0 Webinar Companion

Now Available On-Demand Originally presented on November 30th, 2021 Length: 30 minutes (This page updated on December 8th, 2021 with Q&A section and additional resources) Venni Mäkäräinen Senior Platform Architect at ServiceNow Mikko Juola Chief Product Officer...