by Mikko Juola | May 31, 2022 | Articles, CMDB, CSDM
We have been talking about CMDB data quality for years, and, of course, we built Data Content Manager to address the issue. Gartner recently refreshed their study called 3 Steps to Improve IT Service View CMDB Data Quality. It is written by Gartner Analysts Roger... 
by Pekka Korpi | May 10, 2022 | CSDM, Customer Stories
Data Content Manager improves data quality within an organization’s CMDB, reducing manual and disparate work for data quality maintenance. This increase in data transparency and ease of data management helps companies to achieve and maintain regulatory compliance,... 
by Mikko Juola | Apr 26, 2022 | Articles, CSDM
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control? Before CSDM was even released, we introduced a “5 Steps Model for Better Data... 
by Mikko Juola | Feb 23, 2022 | Articles, CSDM
We work with data quality and management every day, so we continuously talk to people on their CSDM journeys who wonder how to know if you’re already Crawling, Walking, Running, or even Flying? Out of the box you get tools like CSDM Data Foundation Dashboard which are... 
by Mikko Juola | Feb 15, 2022 | Articles, CSDM
(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more... 
by Pekka Korpi | Nov 30, 2021 | CSDM, On-Demand Webinars
Now Available On-Demand Originally presented on November 30th, 2021 Length: 30 minutes (This page updated on December 8th, 2021 with Q&A section and additional resources) Venni Mäkäräinen Senior Platform Architect at ServiceNow Mikko Juola Chief Product Officer...