Let’s look at some of the key elements for writing a Business Case for Data Quality Improvement, especially for ServiceNow.
Here is our simple 5-Step model to improve data quality. It is applicable to any data, but in this example we apply it to CMDB with Data Content Manager.
Ownership is key to success. Let’s take a look at how you can establish ownership in your CMDB using the Consumer-Owner-Provider model.
Metsä Group uses Data Content Manager to improve data quality in their CMDB. We interviewed their ICT Configuration Development Manager.
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0....
This article describes how CSDM can be used in Incident Management and how DCM can help to ensure that required data models are followed.
A CSDM Journey is difficult to begin if you do not have a simple model for implementation. Here is the 5 Step Model to get started with CSDM, and how DCM supports it.
Everything in ServiceNow relates to Users. It is crucially important that your User data is correct and up to date. Read how to improve it.
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Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.