The DCM Blog
Advice and information about the Common Service Data Model and other Data Content Manager Use Cases.

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Featured Articles
ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
Three Perspectives to Common Services Data Model
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
7 Most Common Data Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow Released “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”.
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies ? in particular artificial intelligence (AI) and smart automation.
We Blame Bad ITSM Tools but Is the Real Issue in Our Data?
There?s a lot of blame being thrown around ? to explain why ITSM-tool customer ambitions and expectations haven?t been met ? but are we collectively missing something by blaming the tool?
Defining Data Ownership
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” in more detail.
