The DCM Blog

Advice and information about the Common Service Data Model and other Data Content Manager Use Cases.

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How to Get Started with CSDM in 5 Steps

A CSDM Journey is difficult to begin if you do not have a simple model for implementation. Here is the 5 Step Model to get started with CSDM, and how DCM supports it.

How to Make CMDB Data Quality Personal

Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.

How CMDB Supports Regulatory Compliance at Danske Bank

The increase in data transparency and ease of data management to maintain regulatory compliance was the primary driver for DCM at Danske Bank.

5 Steps to Get Business Applications Under Control

Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control?

Are You Sure Your Business Application Owners are Still There?

People change roles, leave for other jobs, or retirement. This can often leave your CMDB incomplete, and Business Applications without active owners. See how to tackle the problem.

ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model

Feb 20, 2019

ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.

Three Perspectives to Common Services Data Model

Jan 2, 2019

In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.

7 Most Common Data Quality Management Issues in ITSM

Dec 21, 2018

This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.

ServiceNow Released “Common Services Data Model”

Dec 19, 2018

ServiceNow has finally released their view on the “common services data model”.

Does Bad ITSM Data Make for Bad Experiences and Bad Bots?

Dec 14, 2018

Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies ? in particular artificial intelligence (AI) and smart automation.

We Blame Bad ITSM Tools but Is the Real Issue in Our Data?

Dec 10, 2018

There?s a lot of blame being thrown around ? to explain why ITSM-tool customer ambitions and expectations haven?t been met ? but are we collectively missing something by blaming the tool?

Defining Data Ownership

Dec 5, 2018

In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” in more detail.

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