This Webinar was presented on November 21, 2019 and is now available on-demand.

Length: 40 minutes

The Common Service Data Model (CSDM) represents a standard and shared set of service-related definitions across the ServiceNow platform that will enable and support true service level reporting while providing prescriptive guidance on service modelling within the CMDB.

These service-related definitions span the ServiceNow product portfolio and the Now Platform. Many ServiceNow products have a dependency on data within this data model.


In this webinar, we will explain:

  • What is the Common Service Data Model (CSDM)
  • Why is it important to every ServiceNow user
  • How to implement the model in phases using the Data Content Manager application


Mikko Juola

Mikko Juola

Mikko is the Product Manager for Data Content Manager, a NowCertified ServiceNow application.

Scott Lemm

Scott Lemm

Scott is the CSDM Product Manager at ServiceNow.

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