This Webinar was presented on November 21, 2019 and is now available on-demand.
Length: 40 minutes
The Common Service Data Model (CSDM) represents a standard and shared set of service-related definitions across the ServiceNow platform that will enable and support true service level reporting while providing prescriptive guidance on service modelling within the CMDB.
These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Many ServiceNow products have a dependency on data within this data model.
In this webinar, we will explain:
- What is the Common Service Data Model (CSDM)
- Why is it important to every ServiceNow user
- How to implement the model in phases using the Data Content Manager application
Scott is the CSDM Product Manager at ServiceNow.