This Webinar was presented on November 21, 2019 and is now available on-demand. 

Length: 40 minutes

The Common Service Data Model (CSDM) represents a standard and shared set of service-related definitions across the ServiceNow platform that will enable and support true service level reporting while providing prescriptive guidance on service modelling within the CMDB.

These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Many ServiceNow products have a dependency on data within this data model.

 

In this webinar, we will explain:

  • What is the Common Service Data Model (CSDM)
  • Why is it important to every ServiceNow user
  • How to implement the model in phases using the Data Content Manager application
Accelerate CSDM with DCM

Speakers 

Mikko Juola

Mikko Juola

Mikko is the Product Manager for Data Content Manager, a NowCertified ServiceNow application.

Scott Lemm

Scott Lemm

Scott is the CSDM Product Manager at ServiceNow.

View Webinar

Data Issues?

Sign up to get the regular updates on how to improve your data management in ServiceNow! Only relevant information, no spam, unsubscibe at any time!

Thank you for subscribing!

Share This