7 Most Common Data Quality Management Issues in ITSM

7 Most Common Data Quality Management Issues in ITSM

The IT service management (ITSM) industry is usually pretty good at identifying where things are going wrong. There are some exceptions of course – for instance, in consistently meeting employee expectations of IT service delivery and support (where there can be an...
The Practical Data Model for CMDB

The Practical Data Model for CMDB

“The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license.” Justin Group...
Common Service Data Model – Stand up and Walk

Common Service Data Model – Stand up and Walk

In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business Applications...

Data Issues?

Sign up to get the regular updates on how to improve your data management in ServiceNow! Only relevant information, no spam, unsubscibe at any time!

Thank you for subscribing!